How much is shipping?

Shipping is calculated at checkout based on the contents of your cart and the shipping address. This takes into account product weight and dimensions, and whether the location being sent to is metro, regional or remote.

Where do you ship?

We ship to most destinations in Australia. If the checkout is not allowing your shipping address, please contact us and we will see what we can do to help.

Who do you ship with?

We use different couriers depending on rates and services available, including Toll IPEC, TNT, Allied Express, Australia Post and Fastway. If you have a specific reason to use or not use a particular courier please let us know.

How long does shipping take?

It varies greatly based on the destination and the products ordered. Orders are usually dispatched from our warehouse in Thomastown, VIC within 24 hours. You can use the estimates below as a rough guide for shipping time:

• VIC and SA: 1-2 days
• QLD and NSW: 2-3 days
• NT, WA and TAS: 3-10 days +

These estimates do not apply if the destination is regional or remote. Once orders leave our warehouse we have very little control over the actual shipping time. If you need a more accurate estimate of shipping time please contact us.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Change of Mind returns may incur a restocking fee.

Refunds

Once we receive your item:

1. We will inspect it and notify you that we have received your returned item.
2. We will immediately notify you on the status of your refund after inspecting the item.
3. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
4. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Warranty Claims

ALL requests for warranty or service MUST be lodged via the Technical Support page. We will NOT accept any goods without an RMA being allocated to you first.

Goods that are covered by a Manufacturer's Warranty will be eligible for a replacement or repair, at the discretion of the manufacturer.

DOA (Dead on Arrival) warranty claims must be lodged within 7 days of receiving goods. It is the customer's responsibility to inspect all goods within this time period. 

We do not provide replacements to cover you while your item is tested or repaired under warranty. It is the customer's responsibility to ensure they have sufficient backup equipment to cover them in the event of equipment failure. We highly recommend people who are living off-grid, or using our equipment for mission-critical applications, invest in backup Inverters and Solar Charge Controllers.

Freight Damage

Freight damage claims must be lodged within 7 days of receiving goods. It is the customer's responsibility to inspect all goods within this time period. We will not accept any claims outside of this time period.